Q: What is the return policy?

Most unopened items in new condition and returned within 14 days or 28 during holiday seasons will receive a refund or exchange. Some items have a modified return policy noted on the receipt or packing slip. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. Items purchased online or in-store may be returned to any store. Online purchases may be returned via a major parcel carrier. Just remember to initiate a return contact us via Apple iMessage or social media @OircleSupport Visit

Question 1

What is the return policy?

Accepted Answer

Most unopened items in new condition and returned within 14 days or 28 during holiday seasons will receive a refund or exchange. Some items have a modified return policy noted on the receipt or packing slip. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. Items purchased online or in-store may be returned to any store.

Online purchases may be returned via a major parcel carrier. Just remember to initiate a return contact us via Apple iMessage or social media @OircleSupport Visit

Question 2

How long does it take to process a refund?

Accepted Answer

We will reimburse you for returned items in the same way you paid for them. For example, any amounts deducted from a gift card will be credited back to a gift card. For returns by mail, once we receive your return, we will process it normally by the same business day or the following couple of days. However it may take up to 7 days after we process the return to reflect in your account, depending on your financial institution's processing time.

Question 3

What’s supply on demand?

Accepted Answer

Our warehouse process is a little different then others, in respect for the environment we have created a policy called supply on demand which means Every item you buy isn’t sitting on a shop floor or in a warehouse box it’s built, printed or/and made on the day of purchase. To Ensure that your order arrives on time, within our normaldelivery hours of 9AM to 8PM in the recipient's time zone. During busy holiday periods like Christmas, Valentine's and Mother's Day etc, we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, Remember like any concern you have you can contact us via Apple iMessage or Social Media @OircleSupport.

Visit Orders Policy to learn more about supply on demand.

Question 4

What is Oircle Fashion Pass

Accepted Answer

if your a subscriber of Oircle Fashion Pass, Depending on the tire you can get cover for any cosmetic damage, this includes, decolorisation, shrinkage and general wear and tear. Priority Support for washing clothes, care & treatment. option to upgrade to the latest of fashion free of charge, for example if you subscribe to the Oircle Fashion Pass | Jumper+ you get access to the latest jumper collection, upgrade option which as an option you can trade your old jumper in free of charge for the environment and get the new one free of charge, zero, zilch new clothing depending on which Fashion Pass you have selected every 3 months, 6 Months, 9 Months or 14 Months

Question 5

What is Oircle Game Premium Pass

Accepted Answer

if your a subscriber to (OPG) Oircle Game Premium Pass When you purchase a game from us at the Oircle Store, that has been produced, developed or/and owed by us, you can buy the same game on a different platform for upto 70% off, a different platform is PlayStation Store, Xbox Store & Nintendo Store

Question 6

Who is Oircle & what do they do?

Accepted Answer

Simple and intuitive. Beautiful and bold. Powerful yet easy, designed to let you be you whether it’s the apps we create, the fashion we design, the games we develop or the shows we produce all serve the same purpose to allow you to be the best you.

Question 7

When will my credit/debit card be charged?

Accepted Answer

We'll attempt to securely charge your credit card at the point of purchase online. If there's a problem, you'll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your payment will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours of purchase.

Question 8

Will I be charged sales tax for online orders?

Accepted Answer

Local and State sales tax will be collected if your mailing address is in:

Arizona
California
Colorado

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